We are a family run business in Worcester. We have no connection or affiliation to any national or international company.
Frequently Asked Questions
Do you offer free onsite visits?
We would be pleased to arrange an onsite consultation. We believe that this is the best way for us to learn about your business, your ethos and your history.
Where is your company based and do you have business premises?
We are based near Worcester, in the county of Worcestershire, England. We do not have business premises accessible to customers. As much as possible, we limit our outgoing costs in order to save you money. We believe that site visits are important to help us understand your company and your specific requirements.
Can I upgrade from a Landing Page to a Business Website?
If you are currently using our landing page service and are considering an upgrade to our business website service, simply call us. We can then meet you to discuss your additional needs, pages and integrations to enable us to build your unique website. Once built, it will then be pushed live at your convenience, without affecting or causing downtime to your current landing page website.
What if my website grows and needs more space?
If your website grows in size, we will simply grow with you. If we notice that your current cloud server is reaching maximum capacity levels, we will discuss upgrading the setup with you and advise you of the additional costs involved. If you wish to go ahead, it usually takes approximately 15 to 20 minutes to scale up a cloud server and you can then continue to expand your website!
How secure are your servers?
We take your website security extremely seriously. Our cloud servers are protected by an operating system level firewall, which filters out malicious traffic and intruders. The servers go through regular operating system patches and firmware upgrades to ensure that they avoid vulnerabilities. On top of this, we run malware scanning, protection and automated lockouts on your website. All our customers’ websites are automatically given an SSL (Secure Sockets Layer) to keep sensitive data secure and all admin level logins are set with a two-factor authentication login.
Where are your servers located?
We use enterprise level cloud hosting for all our clients, which enables us to spin up servers in a vast number of locations worldwide. We work with the top five cloud providers (DigitalOcean, Linode, Vultr, AWS and Google Cloud), meaning that we can work with any location that they currently support.
Alongside this, we also integrate our sites with the StackPath CDN (Content Delivery Network). This means sites that we host leverage their entire server infrastructure, so that sites are loaded and delivered from the closest possible server to the requesting client. Basically, this means that your core server location matters less, as your website will be delivered from multiple server locations.
Can I buy a website for a one-off payment?
We do not offer a one-off payment service. Our aim is to maintain and support sites, allowing continued performance and optimisation over time.
We do, however, offer a buyout clause. As stated in our contracts, this would allow you to purchase all rights to the website. Should you wish to do this, we will help you to transfer the entire website and structure to another host.
Do I get access to an Admin Area or Hosting Platform?
No, we retain control and do not provide any hosting level logins or admin accounts for the CMS (Content Management System). This enables us to maintain a strict level of performance and optimisation, so that no settings to the website or hosting platform are changed or adjusted without our knowledge.
If you do wish to log in to your website to post updates or blogs, for example, or would like to make minor amendments yourself, we would create an editor level account and demonstrate to you how to make changes.
What is a Data Point & a B2B Prospect or Lead?
In terms of lead research, data points, potential leads and prospects all have the same meaning. If you were to purchase 800 data points, for example, you would literally receive 800 points of data, each piece of data being a potential lead.
What is ICP (Ideal Customer Profile)?
An ICP (Ideal Customer Profile) is a description of your company’s perfect fit of a client or customer. This is someone who would benefit from your products and provide you with value in return.
Can I buy an email list?
We do not sell either pre-generated email lists or the same set of data to multiple clients. Each set of potential leads we provide is manually curated through our strict processes and is generated for a specific job. To ensure that we comply with GDPR (General Data Protection Regulation), once a job has been completed, the data is stored for a limited time before being destroyed.
Can you Cleanse, Validate or Enrich our current database?
Yes, we can cleanse your current database to remove any emails that could potentially cause bounces. We can then re-validate and enrich your database to improve its overall quality and accuracy as well as to bring it up-to-date.
What is a Sales Support Team?
A sales support team is essentially a reliable add-on to your sales department. They can organise everything from data entry, lead research and market analysis as well as explore optimising your sales pipes and systems.
Pricing & Accounts
Is our payment information safe?
Our payment processes are provided by GoCardless. We do not store or hold any payment information ourselves. More information and support for GoCardless can be found Here.
What if I don't want to pay anymore?
You are free to leave us at any time, if you decide that our services are not for you. Just contact us and we will help you to transfer your domain to another provider. External transfers can be made provided all current invoices are paid and up-to-date.
What if I want to leave and take our site with us?
Our business model is ‘renting’ a high tier website to make better websites more affordable and accessible, therefore by default you cannot simply take your website with you if you were to leave.
As stated in our contracts, we do offer a buyout clause, which allows you to purchase all rights to the website. Should you choose to do this, we would help you to transfer the entire website and structure to another host.
Legal & Compliance
Do your services and systems you implement comply with GDPR (General Data Protection Regulation)?
Everything we implement is GDPR secure on our side. All call-to-actions and forms have specific GDPR fields, requesting permission for further contact. It is then up to you to continue to follow GDPR after the acquisition of leads and information. We do not store user information or contact users on your behalf.
What are your Company Details?
Our legal company name is: BuiltByGo LTD, Company Number: 11121829 – Registered in England & Wales.
Our registered office: 15 Spruce Close, Malvern, Worcestershire, WR13 5FD